Arizona Adjuster Practice Exam

How should a claims adjuster communicate with an insured to avoid the appearance of practicing law?

1. Using legal jargon frequently

2. Limited to the wording of the policy

3. Referencing legal precedents

4. Providing personal opinions

The correct answer is: Limited to the wording of the policy

A claims adjuster should communicate with an insured by being limited to the wording of the policy to avoid the appearance of practicing law. This approach ensures that the adjuster provides information that is straightforward and within the parameters of the insurance policy without venturing into legal advice or interpretations that could suggest offering legal counsel. Using the specific language of the insurance policy maintains clarity and focuses the discussion on the terms and conditions agreed upon in the policy. This method minimizes any risk of misinterpretation or the implication that the adjuster is advising the insured on legal matters, which is outside the scope of their role. By avoiding legal jargon, references to legal precedents, or sharing personal opinions, the adjuster can maintain professional integrity and focus on the claims process. This practice upholds the adjuster's responsibilities while safeguarding the interests of the insured without crossing into legal territory.